I am having trouble making payment

You may experience payment problems for a number of reasons. For example, your card may have expired, you’re over your credit limit or the card issuer sees suspicious activity that could be a sign of fraud. Some banks use blocking which means thy have put a hold on the usage of your card. If your card has been blocked or declined ands you’re not sure why then you will need to contact your bank.

If you are sure that you have funds in your account and your account is not blocked it may be a technical issue at our end. Therefore, please contact us so that a member of our team can look into this. You can contact us using the link below. Please ensure that you describe that you are unable to make payment and include your full name and email address.

Contact us

You do not have to worry about your order. The chances are that we still have all your details so you will not have to start the process from the beginning and can just make your payment.

Tags: payment card